Here at INCIG we believe in giving you value for money products with exceptional customer service. In fact, we are so confident that our products will fit your needs perfectly we offer you (the original purchaser) a 1 year warranty from the date of the original purchase date (only on stipulated products).
This warranty applies to the product in normal use and is subject to all product usage documentation. If you for some reason you need to exchange the INCIG , chargers or battery we would ask that you follow the following simple steps:-
Contact the Customer Service Department via this link – firstname.lastname@example.org
Complete a Return Merchandise Authorisation (RMA) form, and return all starter kit items, in a secure box to the address detailed in the Policiesmenu at the foot of any page. These must be returned and received within the detailed warranty time limit period highlighted in green below:-
The RMA form and order number must be present with the return so that we are able to match up your purchase. If for any reason these requirements are not met, it could void your warranty.
All products, unless otherwise stated, are covered by the INCIG manufacturer’s warranty. Within 12 months, we will repair or replace, at our sole discretion, any product that is deemed to have manufacturer defects. Consumable components, such as cartomiser refills, are typically not covered unless defective.
All return merchandise must be in new condition for a replacement or refund. If in 2 months your battery is not performing 100% and it has scratches and dents all over it that might have caused the issue, you will be charged for the replacement at our discretion for the cost of the product at the time.
INCIG uses the highest quality processes to attach the finish on our product and items such as scratched or chipped product caused by mishandling is not covered by our warranty. Exchanges as a whole, or for a single component are limited to 3 maximum.
1 year Warranty
- USB chargers, Wall Adaptor, and Charging pack have a 12 month warranty and may be repaired or replaced at our discretion up to a maximum of 1 time.
30 Day Warranty
- Batteries are consumable items, and as such are warranted for 30 days from the purchase date. Thereafter additional batteries can be purchased online or by telephone.
- Refill cartomisers are consumable items and not under warranty.
- Basic Start kits do not have any warranty