Customer Support | Incig Electronic Cigarettes

SUPPORT_BANNER_SLIDE_1_1024x192 Custoer service site


For customer service inquiries: support@incig.co.uk      For general inquiries: sales@incig.co.uk

For billing inquiries: finance@incig.co.uk                           For website issues or faults: support@incig.co.uk

For shipping inquiries: shipping@incig.co.uk                    For public relations: press@incig.co.uk

Switch Board : 0844 870 6753


WARRANTY

warrantyHere at INCIG we believe in giving you value for money products with exceptional customer service. In fact, we are so confident that our products will fit your needs perfectly we offer you (the original purchaser) a 1 year warranty from the date of the original purchase date.

This warranty applies to the product in normal use and is subject to all product usage documentation. If you need to exchange the INCIG charger or battery we would ask that you click this link :- Warranty and follow the simple steps.


MONEY BACK GUARANTEE

money_back

At INCIG we believe in giving you value for money products with exceptional customer service. In fact, we are so confident that our products will fit your needs perfectly we offer you a 30 day money back guarantee on all our Starter kits, no questions asked.

If you for some reason you feel that our products will not satisfy your needs we would ask that you click the follow link :- Money Back and follow the simple steps.


RETURNS & REFUNDS

returnsYou must inspect the goods immediately upon receipt and notify us within 7 working days of delivery at returns@incig.co.uk .If the goods are damaged or a defective, the goods should be returned to us and you will be entitled to a full refund if it is found that the goods are defective.

Goods should be returned by recorded delivery for your own protection. The buyer has a statutory right to take reasonable care of the items. Where returned goods are found to be damaged due to the buyer’s fault, the buyer will be liable for the cost of remedying such damage.

Please refer to the following link for detailed instructions and requirements.

 


SHIPPING

royal_mail

We will always aim to dispatch your order within 48 hours of receipt (subject to weekend and holiday postal availability).  We cannot guarantee delivery times but we aim to deliver within 2-5 working days from dispatch. Orders are dispatched by Royal Mail Recorded Delivery.

Order’s over £45 will not incur any shipping fees.

 


 CANCELLATIONS

cancellations

You have the right to cancel your order within seven working days of delivery (starting the day after you receive your goods) and return them for a full refund.

Should you cancel the contract we will then refund the price you have paid for the goods upon their return.  It is your responsibility to give notice of your wish to cancel within this cancellation period by email to support@incig.co.uk

You are under a duty to take reasonable care of the goods and they must be returned, unopened, in sale-able condition at your expense. We recommend for your own protection that you use a recorded delivery service.

We are not able to offer any refunds for cancelled orders or packages sent to the incorrect address. Also a re-stocking fee of £15.00 will be applicable on all orders subject to these terms. Please refer to the following link for detailed instructions and requirements.