Product Return, Refunds, Order Cancellation Policy | Incig Electronic Cigarettes

TEXT_BANNER_SLIDE_20_1024x192 refunds

General Returns

All items sold on the INCIG website (including Kits) are subject to 7 day cooling off period and as such customers are entitled to a full refund on items purchased within this time period. This 7 day period begins the day that the items are received*.

If for any reason you are unsatisfied with your items, to be eligible for a refund you MUST report your request to within this 7 day period.

Request made after this time will be denied, unless the item is a Kit and the request is made under the 30 Day Money Back Guarantee; the terms of which are below.

*For tracked items, this will be the day that the tracking states“delivered” on the relevant postal carrier’s website.

General returns will be subject to restocking and PayPal charge back fees.

Starter Kit Returns

At INCIG, we offer a “30 Day Money Back Guarantee” on our Starter Kits only. Please do not return any additional items you have purchased unless expressly authorised by INCIG.

*If the security seal is broken upon return – Money Back Guarantee Void

Any items out with the Kit that are returned to us will not be refunded, replaced or sent back.If you are unsatisfied with your starter Kit, you may return it within the 30 days from the date of purchase for a refunded portion of your original purchase price.Only one refund for one Starter Kit is permitted per customer.

Refunds will not be granted for separate orders, or for multiple Starter Kits within one order The thirty (30) day return period begins once payment is processed and/or on the original purchasing date.

To receive a refund, all products originally packaged within the Start Kit must be returned in good condition. All returns other than the Calibre kit are subject to a £15 processing, restocking & administrative fee (Calibre/eGo beginner £5). PayPal Fees will also be charged back to the customer.

The cost of shipping from the customer to INCIG is the full responsibility of the customer. The 30 day Money Back Guarantee is not available on Starter Kits purchased at other locations or websites other than


1.Before completing the form, you must first email us with details of the issue to for it to be logged and processed.

2.INCIG will then authorise your return or refund and provide you with instructions on how to proceed. Items returned without previously being authorised by INCIG will not be replaced, sent back or refunded.

3.Please include your original order receipt with your return, as sent to you with your order, or print off the copy you will have received via email upon placing the order.

4.Fill out the below form, and hit submit. Upon doing this you will automatically be emailed with a receipt of the form containing all the relevant information we require for processing. Please print this receipt and include this with your return.

5.Package the Items for Return along with your Order Receipt and the RMA receipt you will receive upon completion of this form.

6.Return the items to the below address:

INCIG Returns Department Order No: (you must supply the order number)

69 Burnley Road



Please now complete click the following link and complete the contact form.