Having the best electronic cigarettes on the market takes more than just having great products. It’s about having great e-cigarettes with great performance, the kinds of accessories that customers love and that truly do make their lives easier, refills that please the pallet and satisfy with vapour.
It’s about having policies that work for the customer and that benefit them. It’s about offering reasonable prices that people can actually afford, and offer savings over traditional cigarettes. Most of all, it’s about having the kind of customer service that assures our customers that their ever need will be taken care of.
Having exceptional customer service is what sets us apart from nearly everyone out there. We are more than proud of our products, but we know things come up. Issues come up. Things can break, malfunction, or just suddenly not work right. Having thousands of customer’s means you need to be able to handle the challenges that are more than likely going to surface, and we are always happy to do so.
While we never claim perfection, we are really happy to take care of things should they be any less than! Whether you call us, email, or contact us through our contact page, we want to make sure you are taken care of. If there is a problem with anything, we want to solve it!
We are completely aware that most other e-cigarette companies are lacking in the department of customer support, and a good many of our customers have come to us after endless disappointments from other brands. E-cigarette customer service is integral to this business because many people are looking for a solution to their cigarette problem when they switch over to the vapour side.
Often, before they even order they have a ton of questions and things they need to know before they buy a starter kit. A lot of the time, customers are reluctant to work with a brand because they don’t know what they’re getting into, and being able to talk to a real person, who knows their products as well as how to serve the customer is the deal maker.
So, if you’re looking for an e-cigarette brand that will not just leave you satisfied with every puff, but be there when you need them personally, talk to us!